Job Description

Asst. Spa Director

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30year track record as an innovator in the hospitality industry, this forwardthinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Location

The Huntington, located in the exclusive Nob Hill neighborhood of SanFrancisco, offers modern amenities, a threelevel spa, fine dining, and dedicated guest and event spaces.

Job Summary

The Assistant Spa Director supports overall leadership, strategic execution, and daily operations of the luxury spa, ensuring exceptional service, operational excellence, and a brandaligned guest experience.

Responsibilities

• Maintain and provide ideas to increase spa revenue.
• Monitor and control departmental expenses and payroll.
• Hire, train, supervise, and evaluate all supervisors of spa departments.
• Oversee hiring, training, supervision, and evaluation of all spa staff, with assistance of supervisors when appropriate.
• Ensure overall member satisfaction.
• Participate in the development of the spa operating budget.
• Maintain communication with all departments of the hotel.
• Develop managers and supervisors for future advancement.
• Guide and supervise the ongoing training program.
• Maintain knowledge and understanding of each program area and ensure programs are continually updated.
• Research and develop new spa treatments and programs to create new packages.
• Perform duties of programmer, reception, spa attendant, and sales clerk; ensure procedures and quality standards are met.
• Conduct regular spa staff meetings to inform, train, and inspire staff.
• Monitor and maintain the cleanliness and orderliness of the spa facility.
• Oversee spa physical plant to ensure facilities and equipment are in proper condition and working order.
• Assist in ordering equipment and supplies and maintain inventory control for all spa areas.
• Assist in planning and coordination of evening seminars/presentations for guests on sparelated topics.
• Assist in reconciliation of monthly general ledger and income statements.
• Recommend special projects/promotions and execute them as directed by the Spa Director.
• Perform daily walkthrough inspections and weekly written inspections and followup.
• Ensure quarterly written maintenance inspections.
• Conduct monthly staff meetings.
• Oversee spa newsletter and marketing collateral production.
• Answer all guest/member complaints and suggestions.
• Coach, counsel, and conduct performance appraisals for employees.
• Enforce all spa and hotel policies.
• Attend all member functions.
• Participate in public relations events as needed.

Qualifications

• 4year college degree required.
• At least 2years of experience in club management required, with 1year of management in a highquality, luxuryoriented resort spa or destination spa facility.
• Indepth knowledge of fitness prescription, front desk operations, club maintenance and housekeeping, treatment design and creation.
• LMT or Aesthetics license desired.
• Flexible and willing to work long hours when needed.
• Ability to exert up to 50pounds of force occasionally, and/or 25pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must maintain a high level of physical fitness.
• Must communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and serviceoriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and serviceoriented manner.
• Attend all hotel required meetings and trainings.
• Participate inM.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.

Employment Details

Seniority level: MidSenior level

Employment type: Temporary

Job function: Other

Industry: Hospitality

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