Job Description

We are looking for a Senior Manager or Associate Director of IT Systems who will be responsible for delivering IT projects and providing production support to our Sales, Marketing, and Fleet Services teams. This role will be part of the IT leadership team, reporting to the US VP of Operations, with dotted line reporting to the Global CIO.

The ideal candidate will ensure IT conformity of our Go-To-Market IT Systems (SFDC, SAPbyD, and Hubspot) and oversee daily IT operations and service delivery. They must also maintain company infrastructure, develop capacity plans, and manage IT governance and ongoing projects.

Responsibilities:

1. Lead and develop a team partnering with functional leads and business executives to deliver IT solutions.
2. Manage all business applications supported by IT, including Salesforce, SAPbyD, Zuora.
3. Collaborate with the VP of Operations and Global CIO on strategic initiatives, budgeting, and planning.
4. Deliver on the GTM portfolio, create and manage the IT roadmap, and align goals.
5. Oversee governance for system enhancement requests, ensuring alignment with business and IT priorities.
6. Improve system/process efficiency, reduce manual work, and support better decision-making.
7. Coordinate IT service delivery to US operations with global IT.
8. Manage IT infrastructure operations and projects, including asset management, network, support, and security.
9. Implement and enhance IT infrastructure projects, managing internal teams or vendors.
10. Manage change initiatives to ensure system availability, performance, and reliability.
11. Escalate security incidents and new requests to the global IT team based in Tokyo.
12. Communicate project progress and delays effectively to global IT.

Basic Qualifications:

• 5-10 years of in-house IT management experience with teams over 5 members.
• Expertise in ERP/CRM SaaS cloud technologies, especially Salesforce and SAPbyD.
• Deep understanding of sales operations, Q2C, and marketing automation tools.
• Excellent leadership, management, organizational, and communication skills.
• Experience as a change agent influencing organizational change.
• Passionate about aligning business value, user experience, and technology.
• Experience in consolidating business systems and streamlining IT processes.
• Optimistic, adaptable, with good business IT judgment.
• Experience with Agile sprint delivery methodologies.

Preferred Qualifications:

• Experience in cross-border projects and global teams.
• Knowledge of SOX compliance and controls for public companies.
• Experience supporting core IT infrastructure including network, servers, security, and disaster recovery.

Bonus points if you have experience in robotics or high-tech industries, understand Japanese business culture, or are proficient in Japanese.

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