Job Description

AT A GLANCE:

• Our specialists earn an hourly base pay of $20.00 along with lucrative commission and incentives for targeted hourly earnings of $25.40 hour or $52,832 annually. Top performers in this role are earning $65,000. You may also qualify for free internet, TV, and phone services (restrictions do apply).
• This role is a full-time, entry to mid-level retail sales role, focusing on wireless, TV, and internet products in the communications and entertainment technology space. Advancement potential and generous commission opportunities are available.
• Our Retail Sales Specialists are organized, digitally savvy communicators with a competitive spirit eager to learn and grow. A results-driven achiever comfortable in a busy retail sales environment. Wireless sales experience preferred.

ABOUT US

Spectrum is Americas fastest-growing TV, internet, and voice provider. Our organization is one filled with a diverse group of hardworking people. Theyre committed to helping us grow, and were committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Our extensive training program, competitive base salary, and generous commission structure provides the foundation you need to be a successful salesperson. Meeting and exceeding sales goals while delivering service solutions to our customers - its a win-win.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Consistently meets or exceeds sales, customer service and operational expectations in their store location as communicated by store management.

Demonstrates proficiency in identifying opportunities to generate sales and create the ideal customer experience.

Consistently delivers solutions by providing support and education on all Spectrum products and services.

Skillfully retains customers through positive customer relationship building, diffuses customer situations by utilizing effective listening skills and probing techniques and identifies reasons for disconnects and overcomes objections.

Identifies ways to save and re-sell the value of our products and services by properly aligning our product features, benefits and price with the needs of our customers and effectively transitions to upgrading the customer with additional products and services.

Maintains effective knowledge of the Spectrum Store Customer Experience (SSCE), all Spectrum products, pricing plans, promotions, service features and visual standards as well as those of our competitors.

Exhibits subject matter expertise in utilizing all store wireless and cable technologies and systems, including queueing and billing.

Minimizes and eliminates product losses to the company.

Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.

Delivers a clean, organized and fully operational retail experience for all customers and employees.

Communicates effectively with other departments following established protocols.

Consistently demonstrates adherence to all the Company policies and procedures and lives the Spectrum mission and core values, while maintaining the confidentiality of customer and business data at all times.

Responds to and resolves complex customer issues according to established Company policies and escalates to Store management as necessary.

Provides management with frequent updates on key events in their store location.

Actively participates in company and department on-line or in-person training programs and demonstrates the associated skills and competencies.

Performs other duties as requested by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Familiarity with working in a goal- and incentive-based work environment

Works well in a fast-paced team environment

Demonstrated proficiency of cash handling procedures

Accurately handle payment transactions

Ability to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner

Ability to build partnerships within all areas of the organization by exhibiting highly effective interpersonal skills

Ability to prioritize, organize, manage multiple tasks and handle change effectively

Possess a self-motivated, competitive spirit and desire to exceed sales goals

Carry a positive and professional demeanor

Detail-oriented and a good problem solver

High comfort level with personal technology, such as mobile devices and personal video platforms

Knowledge and ability to use computer and software applications

Basic math skills


Required Education
High School Diploma or equivalent


Required Related Work Experience and Number of Years
Sales/Customer Service experience - 1+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Background as a sales professional in a destination shopping environment

Knowledge of latest technology and devices

Bilingual requirements as needed

Preferred Education

Preferred Related Work Experience and Number of Years

Sales/Customer Service experience - 3-5

Telecommunications/wireless experience - 1-3

Experience working inside a destination-style shopping environment - 1+

WORKING CONDITIONS

Retail environment

Exposure to moderate noise level

Ability to work a flexible work schedule which may include evenings, weekends, holidays and overtime

Regular attendance is essential to this position

Travel to multiple work locations as needed

Handle a physically demanding job, lifting up to 35 lbs.

Ability to stand for prolonged periods of time

Required to adhere to Charter's professional appearance and dress code policy

SRL213 2025-53310 2025

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $29.52 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $9,360 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, Flexible hours, Afternoon shift,

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