Job Description

Role : Customer Service Lead Representative
Pay Rate : $22.70 per hour, paid weekly
Location of Assignment: Fully Remote
Schedule: Monday - Friday, Standard Business Hours
Assignment Length: Initial 6 months, opportunity for extension/conversion pending performance, attendance and business need
Target Start Date: 09/29/2025, upon completion of new hire onboarding

Job Description:

We are seeking a Customer Service Lead Representative to join our team on a 6-month contract. This fully remote role requires a highly skilled individual with deep technical expertise in customer service and a proven ability to handle complex issues with professionalism and efficiency.

Key Responsibilities:

• Serve as a technical expert in customer service with in-depth knowledge of policies, procedures, and practices.
• Investigate and resolve escalated or complex customer issues, complaints, and inquiries across multiple channels.
• Act as a liaison between major customers, Health Plans, Service Centers, and internal departments.
• Ensure issues are resolved in a timely manner while maintaining customer satisfaction and compliance with company standards.
• Provide coaching, guidance, and direction to junior team members, promoting knowledge sharing and process improvement.
• Operate independently with minimal supervision while managing multiple priorities effectively.

Qualifications:

• Proven experience in a senior or lead customer service role, preferably in healthcare, insurance, or a related field.
• Strong problem-solving and decision-making skills with the ability to de-escalate challenging situations.
• Excellent verbal and written communication skills.
• Ability to work independently and handle sensitive customer concerns with discretion.
• Familiarity with CRM tools and customer support platforms is a plus.
• Must be detail-oriented and highly organized.

Job Tags

Hourly pay, Weekly pay, Contract work, Remote work, Monday to Friday,

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