Job Description
Benefits: - 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks - Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary We are seeking a
Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities - Receive a high volume of inbound calls and emails
- Identify the reason for the customer's call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications - High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $30,000.00 - $40,000.00 per year
ABOUT DAVE'S AUTO CENTER Dave's Auto Center is a full-service automotive shop that has been family owned and operated since 1990. Our service technicians are some of the best in the industry, with extensive experience and industry certifications. We have a full compliment of state-of-the-art equipment from frame racks to high-tech CNC tooling machines that enable us to fix your vehicle to better than new condition. Dave's Auto Center is the best equipped and most highly trained auto shop in Utah.
MEET DAVE At only fifteen years of age, Dave started fixing cars in southern Florida for a taxi cab and limo company in 1975. Besides throwing a paper route, its the only job he has ever done. He worked for many different dealerships, mostly European and Japanese imports, before opening his first shop in 1990. He started in an unheated storage shed and the business has grown into a state of the art facility with a 25 bay repair shop and full auto machine shop in Centerville.
Dave is an ASE master mechanic with over 35 years experience fixing cars and helping people. He holds a master machinist certificate and is a long standing member of ASA and AAA.
Growing up in Florida gave Dave a love of the ocean that has never waned. He loves to tournament fish and has done it all his life. The palm trees in front of the shop are his way of bringing a little bit of Florida to Utah.
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