We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments or Citrix. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all candidates to be U.S. citizens with an active Department of Defense Top Secret Clearance with SCI eligibility.
This role is required to provide exceptional Tier 1-Tier 3 support, managing complex customer issues with a focus on imaging solutions, and addressing Azure Virtual Desktop challenges within our secure IT infrastructure.
Responsibilities include:
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