Job Description
Amazing opportunity to join the 74, 1200 sq feet guest rooms, The Suites at Hershey, a Hilton Vacation Club, located at the sweetest place on earth, in Hershey PA. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.
The Executive Housekeeper will be responsible for directing and controlling the entire Housekeeping operation within the resort, which includes the daily supervision of guest service and team member support. They will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems in order to achieve outstanding service scores; maintain proper budget allocation to improve business sustainability; and find opportunities that better equips the organization to achieve its established annual business goals. Assisting the General Manager in all facets of the property operation by maximizing all resources to obtain outstanding customer service and achieve all financial goals. Candidate should enjoy the outdoors and be willing to aid in the execution of an extensive and adventurous slate of outdoor activities.
What will I be doing?
As Executive Housekeeper, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards.
- Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
- Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
- Complete tasks of all housekeeping department positions as required and needed.
- Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
- Ensures carpet and floor maintenance program is in compliance with standards.
- Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
- Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
- Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules. Conducts departmental meetings.
- Lead, direct, supervise, motivate, inspire and hold accountable all team members to reach goals and objectives of the department, HGV and themselves.
- Adhere to all departmental policies, procedures, safety standards including OSHA and blood-borne pathogen and grooming standards
- Proper use of all cleaners, chemicals and equipment.
- Multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and shift coverage on short notice, in order to meet business demands.
- Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned, including those normally assigned to a different department.
What are we looking for?
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- 3-5 years related experience
- 2+ Years supervisory experience
- Good understanding and use of computers and programs (MS Office, Teams, and OneDrive, others)
- Credentials in health and safety training (OSHA, Blood Borne Pathogen, etc.)
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Familiar with TSW and AS400
- Experience with ADP Workforce Manager for staff scheduling
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor weve received is the continued loyalty of our Owners, Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
As Executive Housekeeper, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards.
- Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
- Routinely inspects units and common areas to ensure they are in compliance with departmental standards.
- Complete tasks of all housekeeping department positions as required and needed.
- Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service. Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
- Ensures carpet and floor maintenance program is in compliance with standards.
- Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
- Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
- Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
- Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules. Conducts departmental meetings.
- Lead, direct, supervise, motivate, inspire and hold accountable all team members to reach goals and objectives of the department, HGV and themselves.
- Adhere to all departmental policies, procedures, safety standards including OSHA and blood-borne pathogen and grooming standards
- Proper use of all cleaners, chemicals and equipment.
- Multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adjust to schedule changes and shift coverage on short notice, in order to meet business demands.
- Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned, including those normally assigned to a different department.
What are we looking for?
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- 3-5 years related experience
- 2+ Years supervisory experience
- Good understanding and use of computers and programs (MS Office, Teams, and OneDrive, others)
- Credentials in health and safety training (OSHA, Blood Borne Pathogen, etc.)
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Familiar with TSW and AS400
- Experience with ADP Workforce Manager for staff scheduling
Job Tags
Hourly pay, For contractors, Shift work,