Job Description
Float Health Services Specialist I Full-Time | 40 hours a week Watsonville Health Center, Watsonville, CA Float travel to Salinas and Seaside DESCRIPTION OF DUTIES : (as appropriate to work site and scope of services) General Duties: - Travels to PPMM locations as required
- Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, prenatal, family medicine, as appropriate to scope of services and health centers;
- Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
- Contributes to achieving health center productivity goals;
- Screens financial, medical and social history with correct documentation of pertinent information
- Demonstrates PPMM customer service standards;
- Solicits donations from patients per PPMM guidelines.
- Demonstrate PPMM workplace values and service standards.
- Follows all patient care standards
Front Office Check-in & Check-out: - Communicates professionally and accurately about services, payment and appointment scheduling.
- Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
- Enters accurate patient information into Electronic Practice Management System (EPM)
- Makes Health Center appointments, provides information and appropriate referrals
- Contacts insurance companies to obtain benefit information and authorization for services
- Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
- Runs end-of-day reports as directed by Center Manager.
- Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
- Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
- Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
- Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
- Responsible for scanning all documents in patients chart at date of service
- Responsible for completing all billing tasks and corrections within 72 hours of receipt
- Responsible for following all PPMM financial policies and procedures
- Prepares charts for next day appointments; completes confirmation calls and chart prep as
needed.
Back Office Lab & Direct Care: Check-in & Check-out - Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.
- Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.
- Completes lab controls as needed.
- Checks refrigerator temperatures.
- Cleans instruments, exam rooms, lab area, and autoclave as assigned.
- Prepares patients for exams and assists in exam room when needed;
- Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;
- Performs lab work and venipuncture;
- Prepares examination room with appropriate supplies for examination and cleans room;
QUALIFICATIONS - High School Diploma or General Education Diploma (GED)
- Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
- General knowledge of Windows based computer applications and willingness to learn new computer skills
- Ability to work in a busy environment, handling multiple tasks simultaneously without
compromising accuracy, attention to detail and respect to patients and staff
REQUIREMENTS - Satisfactory completion of an initial health screening within 10 days of first date of employment
- Completes all HSS I training requirements within first year of employment
- No active performance issues at the time of promotion to HSS II
- Able to work nights and weekends as required
- Able to work at a variety of PPMM locations
Equal Opportunity Employer
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Job Tags
Full time, Night shift, Weekend work,