IT Support Specialist Tier II (Mac & Windows) Job at Bowman Williams, New York, NY

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  • Bowman Williams
  • New York, NY

Job Description

IT Support Specialist Tier II (Mac & Windows)

About

Are you an experienced IT support professional with strong knowledge of both Mac and Windows environments? Do you have a background in MSP support and love delivering high-touch service in fast-paced, client-facing roles?

We’re hiring an IT Support Specialist to join a fast-growing MSP based in Midtown Manhattan. This is a high-visibility role where you’ll support a mix of SMB and enterprise clients in a co-managed IT environment. You’ll be backed by a tight-knit team that believes in growth, collaboration, and technical excellence.

What You’ll Be Doing:

  • Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals
  • Set up and troubleshoot user accounts, email configurations, and hardware/software issues
  • Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune , and networking
  • Assist in implementing IT solutions across both on-prem and cloud-based environments
  • Maintain strong documentation and follow best practices using ConnectWise, Automate, and IT Glue

What We’re Looking For:

  • 2+ years of IT support experience , preferably within an MSP or client-facing role
  • Experience supporting both Mac and Windows environments
  • Proficiency in:
  • Office 365 administration (license management, troubleshooting, user support)
  • Active Directory & Azure AD Connect
  • Networking basics: DNS, DHCP, Wi-Fi, and firewall configurations
  • Familiarity with tools like ConnectWise, IT Glue, Automate
  • Strong communication and interpersonal skills – you’re as good with people as you are with tech
  • Must be commutable to Midtown Manhattan and the 5 boroughs – typically 2-3 days in-office, 2-3 days at client sites

Perks & Benefits:

  • $60,000-$70,000
  • 100% employer-paid health, dental, and vision insurance for employees
  • Generous PTO and federal holidays off
  • Opportunities for professional development and advancement
  • Supportive, collaborative team culture with regular outings and team events
  • Leadership that actively supports your technical growth and long-term career goals

Job Tags

Holiday work, Remote job,

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