Job Description

Job Description

Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

Title: Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties)

Description:

Were a growing, locally owned hardware and home improvement business seeking a reliable and tech-savvy Customer Service & Social Media Associate to support our online operations remotely with periodic in-person meetings and store-based tasks . This hybrid role is ideal for someone who enjoys balancing administrative customer service duties with light creative content work.

Key Responsibilities:

• Handle customer service requests via Zendesk , email, and chat

• Manually process and follow up on online orders requiring intervention

• Answer and return customer phone calls professionally using RingCentral
  
  
• Log interactions and updates accurately in our CRM and Order Management Systems

• Assist with creating and scheduling social media content (photo/video posts, captions, basic engagement)

• Capture content on-site and support minor in-store promotional initiatives

• Attend occasional in-person meetings or training at our store location

• Support miscellaneous customer experience and marketing tasks as needed

Requirements:

• Strong experience with Zendesk or similar help desk platforms

• Comfort with CRMs and Order Management Systems
  
  
• Proficient in written and spoken English
  
  
• Comfortable on the phone and able to speak with customers clearly and professionally

• Familiarity with RingCentral or similar VOIP platforms

• Basic familiarity with social media platforms (Instagram, Facebook, TikTok, etc.)

• Must be local to our area and able to attend meetings or store visits as needed
  
  
• Reliable internet access and a quiet home workspace

Preferred Qualifications:

• Experience with basic content creation or social media management
  
  
• Background in retail, e-commerce, or customer service

• Photography, Canva, or light video editing experience a plus

• Comfortable representing our brands tone in customer and public interactions

Work Schedule:

• Part-time , starting at 20 hours per week with growth potential up to 40 hours per week
  
  
• Must be available Monday mornings (EST). Preferred hours AM throughout the week.

• Flexible remote hours, but occasional in-store content creation and meetings are required
  
  

To Apply:

Please submit:

1. A short note about your customer service and/or content creation experience

2. Your weekly availability and location

3. Social media platforms youre comfortable using

4. Whether youre available for in-store meetings and content work

We're looking for someone dependable, creative, and flexible to help support our continued growth apply now and be part of our local team!

Flexible work from home options available.

Job Tags

Remote job, Part time, Local area, Flexible hours, Day shift,

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