Job Description

Massage Therapist, LMT

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National Park, skiing on world renowned slopes, and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

The Massage Therapist is responsible for delivering exceptional massage and spa treatments with the highest level of professionalism, personalized care, and hospitality. This role actively upholds the company's vision, mission, and values while enhancing the guest experience.

You will provide expert therapeutic bodywork for guests, VIPs, and media representatives, demonstrating proficiency in various techniques, including relaxation, recovery, and energizing therapies. All treatments will adhere to hotel brand standards, ensuring superior client care, cleanliness, and personal grooming. A deep understanding of products and service protocols will allow you to customize wellness solutions tailored to individual guest needs.

In addition to treatment delivery, you will drive revenue growth by promoting retail sales, upselling, and cross-selling spa services. You will also support the Head or Principal Therapist in maintaining compliance with operational procedures, codes of conduct, and service excellence standards.

Key Duties and Responsibilities

• Achieve retail sales targets set by the Director
• Provide aftercare recommendations that align with client concerns and prepare products for purchase at reception
• Encourage repeat visits by recommending ongoing treatment programs and cross-selling spa services
• Maintain in-depth knowledge of all treatments, packages, and promotions
• Participate in demonstrations and events as needed
• Assist the Head/Principal Therapist in providing motivation and training
• Perform treatments for VIPs and journalists at the highest standard, representing the spa and hotel as an ambassador
• Support the Head/Principal Therapist with scheduling, stock control, inventory, and orders
• Maintain cleanliness, sterilization, and hygiene of all equipment, products, and linens, following protocols and LSOPs
• Lead by example in professionalism and service standards
• Motivate therapists and report on team dynamics and morale
• Continuously enhance the guest experience with personalized, five-star service touches
• Record all training sessions and manage attendance tracking
• Stay informed about daily bookings and schedule changes, updating as needed
• Perform treatments with exceptional quality, following protocols while tailoring to client needs
• Regularly update personal knowledge of products and treatment brand standards
• Conduct in-depth consultations with clients to identify medical history and concerns
• Maintain strict confidentiality in all guest interactions
• Ensure treatment rooms are fully stocked, clean, and organized
• Follow proper opening and closing procedures, reporting any maintenance issues promptly
• Provide a warm, professional welcome to guests and maintain outstanding service
• Record guest preferences and communicate relevant details to colleagues
• Report guest complaints to the Duty Manager for timely resolution
• Maintain high standards of hygiene, safety, and professionalism in all treatments
• Take responsibility for the upkeep of equipment, products, and cleanliness in treatment areas
• Attend training on health, safety, and hygiene regulations
• Ensure the safety of guests and colleagues by adhering to all safety protocols
• Assist spa attendants and receptionists as needed to uphold spa cleanliness and service standards
• Maintain a professional appearance and be punctual at all times
• Support all spa departments, including covering reception and spa attendant duties when required
• Follow training guidelines set by the Head/Principal Therapist and attend necessary courses by Kerzner International.
• Demonstrate eagerness to learn and adapt to an evolving environment
• Be flexible with scheduling and participate in guest engagement activities during slower periods, such as complimentary teaser foot massages at pool, hand treatments, and tours
• Perform additional duties as required by management

Skills, Experience & Educational Requirements

• Proficient in both written and spoken English; fluency in additional languages is highly advantageous.
• Successfully completed 500 hours of massage training at a state-approved institution, holding a valid state-issued license or a transferred equivalent.
• Possess a minimum of three years of professional experience in the massage therapy field.
• Comprehensive knowledge of human anatomy and physiology.
• Expertise in utilizing a wide range of massage tools and equipment.
• Proficient in a wide range of massage techniques, including relaxation, deep tissue (up to 5 hours consecutively), sports massage, hot/Himalayan stone massage, prenatal, reflexology, neuromuscular therapy, craniosacral therapy, myofascial release, Thai massage, aromatherapy, couples massage, cupping, body scrubs, and body wraps.
• Proven experience in luxury, five-star resorts or spas for at least two years.
• Extensive understanding of massage therapies and diverse face and body treatments.
• Exceptional communication and interpersonal abilities.
• Detail-oriented with a strong emphasis on maintaining cleanliness and hygiene.
• Positive and proactive approach with a dedication to delivering outstanding guest experiences.
• Skilled in resolving guest concerns professionally and effectively.
• Strong leadership capabilities, including experience in training and mentoring fellow therapists.
• Must demonstrate adaptability to operational needs and flexibility with business demands as we build a strong foundation.
• Proficient in using standard office equipment.
• Flexible availability to work evenings, weekends, and holidays as needed.

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting

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