Job Description

Are you an experienced, detail-oriented mortgage loan processor who can successfully aid applicants in navigating the mortgage lending process? If so, we are looking for you! We are currently seeking a skilled and mortgage processor to work with on our team. If you’re interested in a dynamic position on a well-established and successful lending team, look no further; apply now! Responsibilities:

• Perform a thorough review and analysis of the borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre-underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices are received, and in the applicant’s E-file.
• Manage pipeline by completing and submitting reports within allotted turn-around times.
• Assist with the set-up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and assist supervision of new Loan Processors and other processing personnel.
• Assist closing and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors.
• Available to work varying hours and overtime if needed.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 5 years’ residential mortgage processing experience.
• Experience with Encompass.
• Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
• Knowledge of DU, LP, Microsoft Office, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization

About Company: Join the Jolene Moore Team at CrossCountry Mortgage! Hybrid Opportunity We’re a high-performing, referral-based team led by Jolene Moore, a nationally ranked top producer with over 20 years of experience in mortgage lending. Backed by CrossCountry Mortgage—the #1 retail lender in the country—we’re known for our strong client relationships, clear communication, and commitment to exceptional service. We’re looking for an experienced Loan Processor who shares our passion for delivering a smooth, personalized, and stress-free loan experience. You’ll be an integral part of a supportive, collaborative team that values attention to detail, problem-solving, and going the extra mile for our clients. If you’re looking for a fast-paced, relationship-driven environment where your work truly makes an impact, we’d love to hear from you!

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