Payments Performance Analyst Job at Neon, San Francisco, CA

UThYcXBjREc5RzRjcDlsMjdmK2tpWS9F
  • Neon
  • San Francisco, CA

Job Description

About Neon

Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away risk and complexity for our customers. We're replacing old-school, black-box relics with clear, modern, and developer-centric infrastructure.

As an early team member, you'll have the opportunity to shape and scale Neon's product and culture, making a direct impact on our growth and success. You'll join a collaborative, diverse team from world-class companies like Apple, Affirm, Unity, and Visa, backed by renowned VC's including Thrive, a16z, Griffin Gaming, Ribbit, and Renegade. If you want to build disruptive technology, challenge the status quo, and help game creators thrive on their own terms, read on.
The Role

The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay's payments operations. You'll manage dispute resolution, fraud investigation, and transaction performance tracking - providing the data and insights that fuel our payment optimization and risk strategies.

This is a hands-on operational role that sits within the Payments function, working closely with product managers and partners to ensure accuracy, compliance, and continuous improvement.
What You'll Do
  • Manage dispute and chargeback processes from intake to resolution.
  • Conduct fraud investigations and escalate patterns to product and risk leads.
  • Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
  • Support reporting and KPI tracking for payment optimization and risk performance.
  • Document workflows, maintain compliance standards, and identify areas for process improvement.
  • Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.
What You'll Bring
  • 3-5 years' experience in payments operations, fraud/risk operations, or financial services.
  • Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
  • Detail-oriented, process-driven, and proactive in identifying inefficiencies.
  • Strong communicator, able to work effectively across product, operations, and external teams.

Job Tags

Similar Jobs

GardaWorld Security Services U.S.

Tactical Security Supervisor Job at GardaWorld Security Services U.S.

 ...Job Description: GardaWorld Security Services is Now Hiring a Tactical Security Officer! Ready to suit up as a Tactical Security...  ...your greatest strengths. As a Security Officer Tactical, physical ability is essential as you will be moving around your entire shift... 

JMA Pediatrics - Jeffers, Mann & Artman

Medical Assistant CMA / RMA -Clayton Job at JMA Pediatrics - Jeffers, Mann & Artman

 ...Job Description JMA is currently hiring for full-time Medical Assistant CMA or Registered Medical Assistant RMA to join our team!Responsibilities: By joining our fantastic team of providers and support staff, the CMA - RMA will Utilize their medical assistant skills... 

Wells Fargo

Commercial Real Estate Portfolio Manager Job at Wells Fargo

 ...institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo. Commercial Real Estate (CRE) provides a fully integrated platform of banking, financing, and capital markets solutions to... 

City of Shawnee, KS

Summer Camp Counselor Job at City of Shawnee, KS

Job Details Description The Camp Counselor is responsible for providing a fun, safe, and engaging environment for campers. Under the...  ...available to be scheduled five days a week (Monday-Friday) during the Summer months (mid-May through mid-August). Additional Statements... 

DoorDash

UX Researcher, Commerce Platform Drive Merchant & Customer Growth (San Francisco) Job at DoorDash

 ...A leading food delivery platform is seeking a researcher to shape insights and innovations within its Commerce Platform team. The role involves executing high-velocity research to enhance product strategies that satisfy Merchants, Consumers, and Dashers alike. The successful...