Job Description

Patient Centered Pharmacy Care

Our Mission

At Belfast Drug Company, we are dedicated to making a difference in the lives of the individuals, families, and healthcare partners we serve. Our primary goal is to provide our patients with the best service possible. We strive to provide quality products at fair prices and apply our knowledge, experience, and skills to the best of our ability to offer assistance and answer your questions. We deliver solution-driven services ensuring a personal, consistent, and reliable experience for all.

Why We Do What We Do

As a pharmacy we are a critical part of our patient's healthcare team. Pharmacies are the most accessible member of a patient's healthcare team. Our pharmacy is here to make an impact and support the people of our community. To take that extra step that makes every patient think “Wow, I am glad I have them on my healthcare team.”

Every member of the Belfast Drug Company team can and should have an impact on every patient. Show empathy to all. Care about all. Understand and get answers for all. Go above and beyond for all. Make every patient feel like they need us.

Looking for full-time, part-time and/or per diem. Primary location would be in Belfast.

Willingness to travel between all three locations is ideal. We are located in Skowhegan, Belfast and Farmington.

Open to talking about relocation bonus for the right person.

At Belfast Drug Company our patients come first. This includes one on one attention from every pharmacist with every patient. Making sure that every patient has a safe, attentive and timely experience at our pharmacy is our main goal. Patient interaction is everything. This is how trust is gained, and errors can be intercepted or eliminated. Patients are one of our most valuable resources when it comes to understanding and interpreting their therapies.

How do we provide amazing patient care to meet the company's mission and upholding the company's core values?

Exceed our patients' expectations with our knowledge, compassion, caring and above and beyond service. Take the extra step.

• Create a positive, open and professional environment for patients and the team
• Understand that we are all here to complete the same goals and meet the same expectations.
• Strive for success and continue to grow
• Understand why we do what we do and its importance
• Effectively and actively manage pharmacy inventory (CIM, 340B, etc)
• Take pride in your work, your team and your store
• Ensure that our patients do not go without medications. Our patients come to us because they know that we put their health first. Maintenance medications are critical.
• Take accountability for your performance and your teams.
• Take initiative and responsibility for your growth and the success of your team and organization
• Ensure that compassion and empathy are shown to every patient by every member of the team during each patient encounter.
• Communicate with your team.

MUSTS TO ACCOMPLISH THE ABOVE:

• Foster and model a safe, patient centered environment.
• Foster a positive team environment that promotes teamwork and trust.
• Always provide an exceptional experience with each visit or call by meeting patients at the counter as soon as they walk in and answering the phone by the second ring.
• Effectively hire, your staff to provide the best patient care
• Effectively and continuously train and support your staff to empower them to efficiently and accurately complete daily workload.
• Prioritize competing tasks in the moment and daily workload
• Effectively work with your pharmacist(s) to meet pharmacy goals set by the Director of Pharmacy.
• Assist patients during open enrollment by identifying those patients who can benefit. You are responsible for having a complete knowledge of part d plans and being able to assist patients with their plan needs. Completing comparisons and enrollment are part of this service.
• Ensure the financial profitability of the entire pharmacy (front store and pharmacy)
• Prevent damage and theft of the entire pharmacy (front store and pharmacy)
• Ensure that Outcomes, adherence calls, med sync and other MTM services are being kept up with. These affect our patients' health and profitability.
• Ensure that the pharmacy is compliant with all laws including: pharmacy, state, federal laws. This includes ensuring that all necessary licenses, accreditations, revalidations, etc are kept up to date.
• Ensure all company policies are followed by you and your team. Ones to note are: cell phone policy, call out policy, time off policy, and disciplinary policies.
• Coach, document and discipline your team when needed. On the spot corrections are also a must. Document, document, document. IF it is not documented it did not happen.
• Get involved in community events. Get creative!
• Adapt and adjust to change to ensure the team thrives.
• Maintain the appearance of the exterior and interior store. Clean and repair as necessary to keep the pharmacy safe and immaculate.
• Ensure the maintenance and effectiveness of all equipment
• Must counsel every patient on all new prescriptions, OTC recommendations, and other healthcare needs.
• Ensure that each prescription is checked accurately and completely before leaving the pharmacy.
• Provide vaccinations to patients based on appropriate medical criteria as well as other wellness services
• Establish and maintain good relationships with local providers, nurses and other healthcare professionals in the community.
• Resolve all third party rejects for patients. Call providers for PA requests, medication alternatives or third parties for assistance with claims when needed.

PHYSICAL REQUIREMENTS

• Stand 100% of the time and walk short distances.
• Continuous use of computers, keyboards, scanners and phones
• Use your hands continuously to open and close prescription bottles.
• Use equipment to handle and count individual tablets or capsules.
• Bend at knees and waist repetitively throughout the day.
• Have sufficient clarity of vision and audio capacity to process prescriptions and provide exceptional patient care.
• Voices must be kept low to ensure patient personal health information is kept confidential.

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