Job Description

Join to apply for the Sommelier role at Sant Ambroeus This type of position is offered by Sant Ambroeus. Your pay will be based on your skills and experience – please discuss details with your recruiter. Base pay range $16.00/hr - $18.00/hr Position Purpose The Sommelier is responsible for ensuring quality and consistency of the restaurant’s beverage program, maintaining, and enhancing service, and educating the staff. The role is responsible for the recommendation and sale of wines and other beverages to guests to help ensure guest enjoyment. Key Responsibilities/Accountabilities Responsible for departmental logistics efficiency – monitor what works and what doesn’t, offer ideas to achieve the desired outcome; examples include increasing wine sales and organizing the cellar. Assist and conduct wine training for new and existing staff and generate training materials. Monitor and spot‑check wine deliveries and BIN assignment, ensuring proper storage and organization of the wine cellar. Provide friendly, courteous, and efficient service to all guests with eye contact, a smile, and proper posture. Work as a member of the beverage team, interacting positively with the service team and assisting on orders as needed. Be knowledgeable about different types and regions of wines. Help customers choose the correct wine for a meal and/or budget. Resolve guest wine complaints with professionalism. Offer wine expertise, guide guests about wine, and oversee service in the entire restaurant by being present on the floor. Present, represent, and offer wine suggestions to all guests, executing wine service step by step. Support dining room staff with any wine‑related and service‑related issues. Personalize service by using guests’ names, building relationships with loyal guests, checking satisfaction, and touching every table. Build guest loyalty by creating and maintaining guest preference notes related to wine consumption and enjoyment (with assistance of the host team) and record all guest notes in the Resy database. Anticipate and service the guest’s needs before requests are made. Recommend after‑dinner drinks. Help the staff in service. Know the food menu to recommend wine pairings. Always be present on the floor and perform quality checks on guests. Monitor and ensure wine quality is the highest. Monitor quality and par levels of wine glassware and decanters. Set up ice buckets in the main dining and lounge areas for service. Get glassware as needed for wine service. Train and guide staff on proper bottle presentation, decanting, and pouring, ensuring correct verbiage; organize short daily pre‑shift trainings and tastings, ensuring a wine class scheduled once a month. Communicate wine lows, 86's, and new wine info to staff. Report to Beverage Manager any menu discrepancy on wines vs. POS postings. In the absence of a receiver, fully handle everything related to wine – deliveries, invoices, putting bottles away, etc. Continuously develop knowledge of the world of wines on your own time, staying current on industry and wine trends. Participate in ongoing educational activities with company support (subject to management approval). Minimal Essential Requirements Ability to work as part of a team and maintain personal cleanliness. Ability to communicate and understand direction in English to ensure safety in the workplace; ability to engage with co‑workers, managers, and guests in English. Very basic food handling, preparation, and cleaning skills are welcomed. Time management and ability to work under pressure in a high‑volume production environment. Active listening and learning skills. Reading and speaking comprehension skills. Discipline to follow set standards. Ability to lift up to 30 lbs. ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Customer Service Industry: Restaurants #J-18808-Ljbffr Sant Ambroeus

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