Job Description

Job Description

Job Description

Elevate your career as a Spa Director at the beautiful Auburn Marriott Opelika Resort & Spa at Grand National. Set among the trees along the renowned, Robert Trent Jones Golf Trail, the Spa at Grand National is a 20,000 sqft luxury spa with numerous amenities and a reputation for exceptional wellness experiences. Our world-class spa serves as a haven for rejuvenation and serenity. As a Spa Director, you’ll lead a passionate team and curate an environment that promotes excellence, wellness, and unforgettable guest moments.

As Spa Director, you'll be the visionary force behind all spa operations—championing innovation, guiding your team, and ensuring the spa exceeds both guest expectations and business goals. From elevating service offerings and growing retail strategy to optimizing guest satisfaction and team development, your leadership will uphold the Spa at Grand National’s legacy as a premier destination for wellness.

Learn more and view pictures of the facility at - -spa-at-grand-national/

Key Responsibilities:

• Strategic Leadership: Direct all spa operations, ensuring exceptional guest experiences, optimizing profitability, and maintaining the highest standards of quality and service.
• Retail & Vendor Management: Select and negotiate vendor contracts, curate a compelling retail mix, and create engaging displays to drive sales and guest satisfaction.
• Guest Engagement: Actively interact with guests to gather feedback, resolve concerns, and identify opportunities for service enhancement.
• Facility Oversight: Implement preventative maintenance programs, maintain cleanliness standards, and ensure spa facilities and equipment are in peak condition.
• Sales & Promotions: Monitor spa revenue, implement sales strategies, develop group packages, and oversee marketing and promotional campaigns.
• Team Development: Hire, train, and mentor spa associates; foster a positive and professional work culture with clear performance goals and growth opportunities.
• Innovation & Industry Awareness: Stay ahead of spa trends, introducing new services and products that keep the spa at the forefront of wellness experiences.
• Collaboration: Partner with Food & Beverage and Sales teams to enhance spa offerings, promote events, and drive cross-departmental success.

Perks & Benefits:

• Comprehensive Health Coverage: Medical, dental, vision plans, including FSA and HSA options.
• Financial Wellness: 401(k) with company match and performance-based incentives.
• Exclusive Discounts: Preferred rates on rooms, dining, golf, and spa services at PCH properties and globally via Marriott.
• Career Advancement & Continuous Training Programs to keep you and your team on top of the game.
• As Award-Winning Company Culture with strong, tenured leadership and consistent growth year over year.

Requirements:

• Education : High School Diploma required; Bachelor’s Degree strongly preferred (Business/Marketing ideal).
• Minimum of 5 years of spa experience, with 2+ years in a leadership role and a proven track record in managing teams and driving business performance.
• Ideally licensed in at least one key provider discipline (cosmetology, massage, esthetician, etc).
• Strong computer skills, inventory management, and customer service skills for both internal and external engagement.

Join Our Team!

At the Auburn Marriott Opelika Resort & Spa at Grand National we don’t just deliver luxury—we create moments of connection and renewal that leave lasting impressions. Be part of a passionate team that brings “hospitality with heart & soul” to life.

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