Job Description
Acts as support when presenting plan benefit information to groups or individuals in person, as needed. Complies with Center for Medicare and Medicaid Services (CMS) rules and regulations related to Medicare Advantage plans. Minimum Qualifications:
1. Formal Education Required:
a. High School Diploma or GED
b. Associate’s or BA/BS preferred
2. Experience & Training Required:
a. One (1) year experience in a call center, customer service, or support role in the health insurance industry performing same or similar responsibilities which includes any combination of the following:
i. Customer service experience dealing with Medicare beneficiaries,
ii. Understanding of Medicare / health insurance compliance
iii. Working knowledge of Medicare, plan design and benefits
b. Two (2) years of experience in the health insurance industry strongly preferred
3. Other Skills, Competencies and Qualifications
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