Job Description

Job Description

Position Summary

Serves as an entry-level team member and part of the department’s initial support for the assigned Epic application and end-users. Work focuses on learning Epic functionality, operational workflows, and basic configuration while supporting day-to-day system issues. Develops foundational understanding of how Epic applications support clinical and/or operational processes.

• Serves as a team member supporting assigned Epic application and related workflows.

• Learns operational processes and how they integrate with Epic systems.

• Assists with basic analysis of end-user issues, system requests, and enhancement needs.

• Participates in ticket triage and troubleshooting for routine application issues.

• Performs basic configuration tasks under guidance (e.g., modifying templates, rules, or settings using established standards and procedures).

• Assists with testing activities including test script execution and validation of changes.

• Supports system upgrades by reviewing release materials and assisting with testing and validation.

• Documents configuration changes, troubleshooting steps, and workflows.

• Communicates with end-users and team members to gather information and provide status updates.

• Participates in training sessions and contributes to knowledge-sharing within the team.

• Works with senior analysts on projects and learns application best practices and standards.

Education Required:
Bachelor’s degree or equivalent experience.

Experience Required:

• 0–1 year of experience supporting a clinical or operational system, OR relevant healthcare/IT experience.

• Exposure to healthcare workflows or electronic health records preferred.

• Demonstrated interest in health IT, applications support, or clinical systems.

• 1–2 years of experience supporting Epic or another EHR system.

• Experience working with ambulatory or outpatient clinic workflows.

• Experience with application support, troubleshooting, or training end-users.

• Prior experience as a clinical or operational super-user strongly preferred.

Required:

• Epic certification in Ambulatory OR ability to obtain within a defined timeframe after hire.

Preferred:

• Additional Epic certifications (e.g., Prelude, Cadence, Orders, MyChart).

• Lean Six Sigma Yellow Belt or similar process improvement training.

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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